Swiss Group International acts as an intermediary between customers and airlines. We help you find suitable connections and fares, compare them and book them securely – all via a central platform.

You select your desired flight, enter your travel dates and complete the booking conveniently online. Once payment has been successfully completed, you will receive a booking confirmation and invoice by email.

We arrange scheduled flights, charter flights and private jets in cooperation with renowned airlines worldwide. You can find out more about our partners here: Link to partners

You benefit from exclusive fares, professional handling, rapid support in the event of problems and a global network of airline partners.

If you have booked online, you will receive a booking confirmation by e-mail immediately after completing your booking. You will also receive a travel confirmation/invoice by e-mail to the e-mail address you provided. This will be sent after receipt of payment.

You can easily request name changes, rebookings and cancellations of individual services by sending an email to our customer service team (info[at]swissgroupinternational.com) with your full name and booking number. Fees apply for changes.

A booking can be cancelled by email in accordance with the valid terms and conditions. You can contact our customer service team by email at info[at]swissgroupinternational.com.

In the event of flight schedule or fare changes, we will automatically inform you by email to the address you have submitted. If you have any questions, please contact our colleagues at info[at]swissgroupinternational.com.

Check-in takes place at the airport at the designated counters.
We recommend arriving at the airport early to allow sufficient time to complete all security and baggage procedures.

To check in, you will need a valid passport or identity card, any necessary visas or travel documents, and your flight confirmation or ticket.

For domestic flights, the check-in counters close 45 minutes before departure, and for international flights, 60 minutes before departure. Passengers who arrive late may not be able to board the flight.

There are two ways to reserve a seat:

• You can reserve a seat directly when booking your flight online.
• You can also reserve a seat up to 4 hours before departure. To do so, go to ‘My Booking’ and enter your name and booking number. In the ‘Additional Services’ section of the booking, you can select your preferred seat from the seat map. Complete the reservation by making your payment. You will receive a confirmation by e-mail.

Guests who have not booked a seat will be automatically assigned a seat by the check-in system. If you would like to sit next to your partner or friends, we recommend reserving a seat.

Yes, you can book additional suitcases or sports equipment for your flight online. You can add additional luggage during the booking process or afterwards via ‘My Booking’ for a fee.

Special regulations apply to oversized items of luggage, sports equipment, musical instruments or animals. These should be confirmed before travelling. Passengers are requested to clarify any special requirements in good time before departure by contacting the airline's customer service department at CustmerCare[at]swissgroupinternational.com.

Damaged luggage must be reported to the Lost & Found desk immediately upon receipt and to the airline within seven days so that it can be processed in accordance with the Montreal Convention.

Lost or delayed baggage must be reported immediately upon arrival at the Lost & Found counter and notified to the airline within 21 days. The airline will assist passengers in locating their baggage and provide appropriate compensation if they are eligible.

Yes, compensation will be granted in accordance with the Montreal Convention and the applicable baggage guidelines, provided that the necessary reporting and deadline regulations are complied with.

We are sorry that your luggage did not arrive with you at the airport. Damaged luggage must be reported immediately to the Lost & Found counter and notified to the airline in writing within seven days.

Lost or delayed luggage must also be reported immediately at the Lost & Found counter and notified to the airline within 21 days. Claims submitted after these deadlines may not be considered.

Yes, you can pre-order a meal/snack for your flight up to 48 hours before departure.

We offer a wheelchair service, which you are welcome to request from our colleagues by emailing CustmerCare[at]swissgroupinternational.com. If you have any further questions, please feel free to contact us at the email address above.

A valid visa is usually required to enter Egypt. Travelers should find out about the regulations that apply to them in good time and choose the appropriate visa option.

For most European citizens, a visa on arrival is available directly upon entry at Egypt's international airports for a fee and entitles the holder to stay for up to 30 days.

Alternatively, an e-Visa can be applied in advance via the official website www.visa2egypt.gov.eg. The cost of the e-Visa can be found on the website above.

Travelers who are only visiting the South Sinai region, for example Sharm el-Sheikh, Dahab, Taba or Nuweiba, can obtain a free Sinai-only stamp upon entry. This entitles them to a visa-free stay of up to 14 days but is only valid in the aforementioned region.

If desired, a visa can also be applied for in advance at the Egyptian embassy or consulate in your home country.

If the permitted length of stay is exceeded by more than 28 days, a fine will be imposed and additional restrictions may apply upon departure. After overstaying the visa, departure by charter flight is no longer permitted; instead, a scheduled flight via Cairo must be used. 

Charter flights may only be used by travelers whose stay in Egypt does not exceed 28 days.

If you exceed your visa, you may only leave the country via Cairo Airport and only on a scheduled flight. A fee will also be charged.

Travelers who have entered Egypt on a scheduled flight must also depart on a scheduled flight. A combination of scheduled flight arrival and charter flight departure is not accepted by the authorities, which is why booking a charter flight is not permitted in this case.

For charter flights, departure is only possible from the airport through which entry was made. Entry to Hurghada and departure from Sharm el-Sheikh (or vice versa) is therefore not permitted.

In many countries, including Egypt, valid international health insurance is required for entry. Travelers should therefore carefully check the health and insurance regulations of all transit and destination countries before starting their journey.

The final decision on a passenger's entry or exit is always at the discretion of the relevant border authorities. Swiss Group International has no influence on these decisions and accepts no responsibility for them.

If a passenger is denied entry or transport, there is no entitlement to a refund of the ticket cost.

Further helpful information can be found here:

• IATA Travel Centre
• Visitworld.today

You can pay for your vacation trip by credit card, PayPal or Apple Pay. We accept Mastercard and Visa Card. After completing your booking, you will receive an invoice at the email address you provided.

If you experience payment problems during booking or while purchasing additional services, please contact our support team at:

info[at]swissgroupinternational.com

We will help you resolve the issue as quickly as possible.

What should I do if I did not receive a booked service?

If you did not receive a service you booked (for example meals, seat reservations, or other add-ons), please contact:

info[at]swissgroupinternational.com

Our team will:

1. Open an investigation
2. Review the case with the airline
3. Arrange a refund if applicable

Boarding may be denied if a passenger does not meet the entry or exit requirements of a country. The airline is not responsible for any issues related to travel documents, such as passports, visas or other official requirements. It is the passenger's responsibility to ensure that all legal travel requirements are met before departure.

In such cases, there is no entitlement to compensation, as the denied boarding is caused by legal or regulatory requirements and is therefore beyond the airline's control.

Passengers should ensure that all passports, visas and other necessary documents are valid and comply with the entry and exit requirements of both the country of departure and the country of destination. In addition, all special requirements, such as age, health requirements or prohibitions on certain items, should be checked in advance.

If possible, passengers will be rebooked onto alternative flights. If no alternative is available, passengers will receive a full refund for their ticket.

No, in exceptional circumstances – such as extreme weather events, technical malfunctions, strikes or official restrictions – there is no entitlement to compensation, as these are beyond the airline's control. Passenger safety is always our top priority, and we strive to provide the best possible service even in such situations.

Passengers will be informed promptly of the reason for the delay or cancellation and of any available alternatives.

Passengers should check the flight status regularly before travelling, allow extra time for getting to the airport and carry important items such as documents, medication and valuables in their hand luggage. It is also advisable to stay in touch via the airline's official channels and to be flexible when it comes to rebooking options.

If you have a concern about a past trip, please contact our customer service department at the following email address: customercare[at]swissgroupinternational.com

If you require special assistance when traveling, you can request it free of charge by sending an email with all relevant details to info[at]swissgroupinternational.com.

Please include:

• Your booking reference
• Passenger name
• Description of the assistance required

Our team will review your request and arrange the appropriate support for your journey.

We can arrange several types of special travel assistance, including:

• Wheelchair assistance (manual or electric)
• Wheelchair service codes such as WCHS, WCHR, or WCHC
• Unaccompanied Minor service
• Traveling with pets
• Medical equipment or medical excess baggage
• Sleep apnea devices (e.g., CPAP machines)
• Medical oxygen assistance
• Assistance for blind or vision-impaired passengers
• Assistance for deaf or hearing-impaired passengers

To request any of these services, please contact info[at]swissgroupinternational.com.

If you would like to change or upgrade your seat reservation, please send a request to info[at]swissgroupinternational.com.

Our team will:

• Check seat availability
• Inform you about available options
• Assist you with the seat change or upgrade

Yes. XL seats with extra legroom are available on selected flights.

When booking seats, you can choose between:

• Standard seats
• XL seats with additional legroom

The booking process for XL seats is the same as for regular seat reservations.

Currently, online check-in is not available.
Passengers should complete the check-in process at the airport.

Airline policies regarding travel during pregnancy may vary depending on the airline and stage of pregnancy.

For the exact rules and requirements, please contact:
info[at]swissgroupinternational.com

Our team will check the airline’s pregnancy travel policy and provide the necessary information.